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Q. Do I need to know the document number to order online from Data Tree?
A. DocEdge.com offers a way to locate and retrieve documents through its property search capability. Searching by street address, owner name, assessor parcel number, legal description, documents can be automatically ordered and delivered directly to the desktop. You can also search by document number for direct, instant access to a particular document.
Q. How current is the Data Tree database?
A. Our database is updated within 24 hours from the time we receive records from local county sources. Call 800.708.8463, option 1 for county specific information.
Q. Does the Data Tree database contain 100% of the recorded documents in your document range?
A. We strive to meet 100% completeness in our image database. This may vary depending on the quality of the media we receive from local sources.
Q. Can I run DocEdge.com from my home or on my notebook computer?
A. Yes. You can connect from any computer using an Internet browser and your user ID/password. Internet Explorer v5.0 or greater is required.
Q. What is the start date for documents in your database?
A. The start date varies from county to county. Typically we offer a minimum of 10 years of document history.
Q. How do you charge for your services?
A. With DocEdge.com you only pay for the documents you need. Choose from a variety of one-year plans based on your expected monthly usage. For added savings on high-volume plans or a custom plan, please contact a sales associate at 800.708.8463, option 1.
Q. How long does it take to get signed up and begin using the system?
A. It takes minutes to create your account and begin accessing the Data Tree database. You can create an account by calling 800.708.8463, option 1.
Q. Will DocEdge.com save the documents I order?
A. Your orders are accessible from the My Account section of the site for 24 hours. We recommend that you save a document to your hard drive upon ordering.
Q. How can I view my current charges?
A. You can visit the My Account section to view recent orders (within 24 hours). You can also view your last statement, view order details, change preferences, and edit account info.
Q. Where do I go if I have additional questions?
A. For technical and database-related questions, contact our Customer Service Help Desk at 800.221.2056. For billing, sales and contract related questions contact your Regional Sales Representative. |
